Have them check their microphone computer settings on Windows or Mac.Ĭheck antivirus, firewall or parental settings Your patient's computer settings may prevent them from sharing their microphone. If your current browser isn't working, try using a different browser. Make sure your browser is on the latest version. Out of date browsers can cause audio issues. Restart both of your computers, or close these programs and then try again. Sometimes other video programs (such as Skype or FaceTime) can block access to your microphone or speakers. If they denied access, you won't hear them. The first time your patient checks into, their browser will request permission to access their microphone. Make sure they don't have it turned on.ĭid your patient give permission to access their microphone?
If your patient has a microphone with a press-to-mute button, make sure it isn't muted. Make sure they have a working microphone. Your patient's computer may not have a microphone, or it's not plugged in or turned on. Both you and your patient need to check this. Open device settings before or during a call to check which speakers and microphone are used. If your computer has headphones or other speakers connected, make sure the sound isn't playing there.Īre the correct microphone and speakers selected? Make sure you can hear sound from your speakers. Next, run doxybot pre-call test on your device to make sure your speakers are all set up and working.Īlso have your patient doxybot pre-call test to make sure their microphone is working. If you can't hear your patient, it can be due to a couple of reasons:įirst, run doxybot pre-call test on your device to make sure your microphone is set up and working.Īlso ask your patient to run the doxybot pre-call test to make sure their speakers are working.
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